SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Anime Shop Online (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.anime-shop-online.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excelente producto, en excelente estado, si tarda un poco en llegar, pero vale la pena la espera, perfectamente embalado y listo. amazing product, you will have to wait because the shipment is a little slow, but its a price that you will be happy to pay for the excellent producto that you will receive
Esta un poco bizco el pobre Goku, pero bueno se puedo solucionar fácilmente, por lo demás bastante bien la figura.
Excelente producto. Como lo indica la descripción
good quality
good quality
Muito bom, vendedor e produtos de parabéns.
very nice piece for price A+
so demorou um pouco para chegar
não demorou muito se comparado a outros. Estou muito satisfeito
Perfect!!!!
Muy buenos artículos satisfecho al 100% gran calidad bardock viene un poquito flojo pero la verdad es ya siendo muy exigente muy bien empacando las cajas llegaron casi impecables comparadas con otros artículos muy recomendable para futuras compras
tudo ok no produto
Very good quality and Fast shipping. I recommend.
commande bien emballer figurine et les boites et de meilleure qualités merci
Фигурка хорошего качества. Свою стоимость в 10$ полностью оправдывает. Доставлено в срок. Продавца рекомендую
b9m
muito bom, melhor que imaginei, E A entrega foi super rápida.
Todo bien
superior as espequitativas muito bom o produto
gostei muito.. vendedor enviou rapido.. unico problema foi ter que pagar mais 15 reais pra poder ser Liberado de Cutitiba.. mesmo assim demorou 3 meses pra chegar... recomendo o vendedor
muito bom vendedor veio bem embalado
Muy buenas figuras. Recomendado 200%
O produto é muito bom, chegou dentro do tempo esperado! Recomendo
melhor que a expectativa ... ótima, boa qualidade rápido e sem ser taxado
Ordine arrivato perfettamente in tempo.. Statuetta veramente stupenda, un grande affare.. Unica pecca purtroppo è che l'aggancio del piede per tenere ferma la statuetta è sbagliato, ma risolto senza alcun problema.
El producto es estupendo, pensé que al ser de PVC no sería muy bueno, pero una vez armado me quede sorprendido, muy chulas.
ok
Exatamente oque eu esperava, me agradou muito cada detalhe, teve o problema da mão do Goku fica saindo, mas passei super cola e resolveu o problema
Hermosos...
Amazing!!
Bardok increíble el detalle, Goku tiene un problema de diseño en sus ojos y a nivel cuello-pectoral. Por lo demás todo muy bien recomendable. No le pongo mas estrellas por los detalles que a los que colecciónamos molestan.
chegou em otimo estado
o produto é muito bom com bastantes detalhes e não perde qualidade ,só o embalamento que poderia ser melhor mas nada que diminuas as estrela do vendedor parabéns.
perfeito... muito bom..
La base me llegó rota pera todo bien!
todo bien
exatamente igual ao anunciado, vendedor enviou muito rápido, recomendo a todos.
Bom
producto genial calidad y precio WoW recomiendo totalmente
excelente producto, muy buenos acabados de de forma y pintura, recomiendo al vendedor 100%
viene en dos piezas perfectamente acoplabes
muito bom
Просто отличный заказ и отношение к товару со стороны продавца. Связывался один раз, чтобы узнать трек, ответил примерно через почти сутки, в общем-то стандартно для Китая. Посылка пришла с курьером, что очень удивило меня - это пять баллов, очень хорошо. Доволен.
Produto de ótima qualidade, veio muito bem embalado e chegou no prazo. Action figure muito bem detalhada, recomendo...
Superbe figurine, le sachet et la figurine étaient un peu poussiéreuses et le montage un peu hasardeux mais le résultat et plus que sympa pour le prix, une figurine qui peut facilement être vendue une 20aine d'euro en magasin
muy buena calidad pero los dos tienen los ojos un poco desorbitados, sin embargo para el precio estoy muy felíz
Muy bien embalado buenísimo detalles recomendable
good store! very responsible! thank you!
todo perfecto. llegó antes de tiempo Y sin ningún fallo
Buen embalaje, llego antes de lo esperado Recomendado