Refund & Privacy Policy

Refund Policy

Your satisfaction is our long-term pursuit and concern. We guarantee that our products are delivered within 75 business days. The delivery time mentioned above does not include order processing time that usually varies from 1 to 2 days. If you have purchased anything on
Anime Shop Online, but didn’t receive it within the guaranteed delivery time, you can get a full refund.

The estimated delivery time for orders on Anime Shop Online varies greatly between 7-60 business days due to the different shipping methods available for different countries, customs processing periods also vary greatly between countries. Due to the fact that shipping time may vary depending on factors beyond our control, we’ve established a guaranteed period for delivery of 75 days.

Full refunds are not available under the following circumstances:

  1. Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  2. Your order did not arrive due to exceptional circumstances outside the control of Anime Online Shop (i.e. not cleared by customs, delayed by a natural disaster).
  3. Other exceptional circumstances outside the control of Anime Online Shop.
  4. We will not refund your purchase if you’ve changed your mind or don’t like a product anymore.
  5. Postage will only be refunded on returns due to defective merchandise or an error in shipping. Postage will not be refunded on returns due to personal dislikes or sizing problems. In the event that the style being returned is no longer available for exchange, a product of equal value may be ordered.

You can submit refund requests within 15 days after the guaranteed period for delivery (75 days) has expired. You can do this either by sending a message on our Contact Us page or through your PayPal account transaction.

Privacy Policy

Your satisfaction is our long-term pursuit and concern. We want you to shop with confidence and enjoy the world of Anime. That’s why we provide guarantees that ensure you’ll receive your item on time and as described.

Everyone who shops on our Store receives the following guarantees:

  1. Full Refund if you don’t receive your order as long as it’s within our refund terms below.
  2. You will get a full refund if your order does not arrive within the delivery time promised by Anime Shop Online.
  3. Full or Partial Refund if the item is not as described.
  4. If your item is significantly different from the product description, you can A: Return it and get a full refund, or B: Get a partial refund and keep the item.
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